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Shipping
Effective Date: May 29, 2025
At Scentrik Essentials, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing an order.
Processing Time
All orders are processed after payment has been confirmed.
Orders that are in stock are typically processed within 1–2 business days. During peak periods, promotions, or public holidays, processing may take slightly longer.
You will receive a confirmation once your order has been processed and prepared for shipment.
Delivery Time
We currently deliver across Nigeria.
Estimated delivery times are:
* Major cities: 2–5 business days
* Other locations nationwide: 3–7 business days
Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.
Perfume on Demand
Looking for a fragrance that isn’t currently available on our website? Our Perfume on Demand service allows you to order authentic perfumes sourced specifically for you.
Please note:
* Perfume on Demand orders are special orders and may require additional sourcing time before shipment.
* Estimated delivery timelines will be communicated to you at the time your order is confirmed.
* Full or partial payment may be required before we begin sourcing your requested fragrance.
* Because these items are specially sourced, Perfume on Demand orders cannot be cancelled, returned, exchanged, or refunded once sourcing has begun, except where the item arrives damaged, defective, or is incorrect.
We will keep you updated throughout the sourcing and delivery process.
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location and the size of your order.
Any applicable shipping fee will be displayed before you complete your purchase.
Order Tracking
Where available, tracking information will be provided once your order has been shipped, allowing you to monitor your delivery.
Delivery Address
If a delivery cannot be completed because the recipient is unavailable or the delivery details provided are incorrect, additional delivery charges may apply for re-delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.
To help us resolve the issue promptly, please provide:
* Your order number
* Clear photos of the package and product (where applicable)
* A brief description of the issue
Delay & Deliveries
While we work hard to deliver every order on time, occasional delays may occur due to factors beyond our control, including courier delays, adverse weather conditions, public holidays, or other unforeseen circumstances.
We appreciate your patience and understanding should this happen.
Contact Us
If you have any questions about your shipment, delivery, or a Perfume on Demand order, please contact our customer support team using the contact information provided on our website.
Thank you for choosing Scentrik Essentials. We appreciate your trust and look forward to delivering authentic fragrances to your doorstep.