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FAQ
General
Yes. Every fragrance sold by Scentrik Essentials is 100% authentic and sourced from trusted suppliers. We do not sell counterfeit or imitation products.
At the moment, Scentrik Essentials operates primarily online, allowing us to serve customers across Nigeria.
We deliver nationwide across Nigeria.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept the payment methods displayed during checkout. Payment must be completed before your order is processed.
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We only accept returns for products that arrive damaged, defective, or incorrect.
Please contact us within 48 hours of receiving your order if you experience any issues.
If your return is approved, your refund will be processed using the original payment method where applicable.
Perfume on Demand
Our Perfume on Demand service allows you to request authentic fragrances that may not currently be available on our website. We source these perfumes specifically for you through our trusted supplier network.
Because each fragrance is specially sourced, delivery times vary depending on availability. We will provide an estimated delivery timeline when your order is confirmed and keep you updated throughout the process.
Once sourcing has begun, Perfume on Demand orders cannot be cancelled.
Because these fragrances are specially sourced, they cannot be returned, exchanged, or refunded unless the item received is damaged, defective, or incorrect.
Shipping & Delivery
Estimated delivery times are:
* Major cities: 2–5 business days
* Other locations across Nigeria: 3–7 business days
Delivery times may vary during busy periods or due to circumstances beyond our control.
Shipping costs are calculated at checkout based on your delivery location and order size.
Yes. Where available, tracking details will be provided once your order has been shipped.